This Privacy Policy explains how Astro Smart Tech LLC, doing business as SafeLab ("SafeLab," "we," "us," or "our"), collects, uses, discloses, and protects personal information in connection with the FindBids product. It applies to both:
- our marketing website at findbids.us and its subdomains (the "Website"); and
- the FindBids application at app.findbids.us (the "App" or "Service").
We have written this as a single, unified policy covering both properties. Where a practice applies only to the Website or only to the App, we say so. By using the Website or the Service, you agree to the collection and use of information as described in this Policy.
1. Who we are
FindBids is a product operated by Astro Smart Tech LLC (SafeLab). For privacy purposes, we are the "business" (under California law) responsible for the personal information described here. You can reach us using the contact details in Section 14.
2. Information we collect
2.1 Information you provide to us
- Account information — name, email address, password, company name, and role when you register for the Service.
- Profile and matching data — your industry codes (e.g., NAICS), certifications, service regions, keywords, and preferences used to match you with government contract opportunities.
- Saved bid and pipeline data — opportunities you save, notes, and status you record in the App.
- Lead and contact information — information you submit through contact forms, demo requests, or our scheduling/booking links.
- Billing information — billing contact and transaction records. Payment card details are processed by our third-party payment processor; we do not store full card numbers.
- Communications — messages you send to our support or sales channels.
2.2 Information we collect automatically
- Usage and device data — IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with the Website and App.
- Cookies and similar technologies — including analytics and marketing cookies. See our Cookie Policy for details and your choices.
2.3 Information from third parties
- Public procurement data — we ingest publicly available government solicitation and contract data to power the matching features of the Service.
- Analytics and marketing providers — such as Google and HubSpot, which provide aggregated insights and advertising measurement.
3. How we use information
We use personal information to:
- provide, operate, and maintain the Website and Service;
- match you with relevant government contract opportunities and rank them by fit;
- create and manage your account and process subscriptions and payments;
- send service messages, opportunity alerts you have requested, and account notifications;
- respond to inquiries, demo requests, and support requests;
- analyze and improve the performance, security, and features of our products;
- conduct marketing and advertising, where permitted, and measure its effectiveness; and
- comply with legal obligations and enforce our Terms of Service.
4. Legal bases and your consent
On the Website, analytics and marketing technologies load by default unless you opt out via our cookie banner. You may withdraw consent at any time as described in the Cookie Policy. For the Service, we process account and billing data as necessary to perform our contract with you and to pursue our legitimate business interests in operating and securing the Service.
5. How we share information
We do not sell personal information for money. We may share information with:
- Service providers — hosting, analytics (e.g., Google Analytics), CRM and marketing (e.g., HubSpot), payment processing, email delivery, and scheduling vendors that process data on our behalf.
- Advertising partners — through cookies and similar technologies for measurement and cross-context advertising. Under California law, this activity may be considered "sharing." See Section 8 for how to opt out.
- Professional advisors and authorities — when required to comply with law, respond to legal process, or protect our rights, users, or the public.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
6. Cookies and tracking
We use cookies and similar technologies for analytics and advertising. You can manage your preferences through the cookie banner on our Website and your browser settings. For a full description, see our Cookie Policy.
7. Data retention and security
We retain personal information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your California privacy rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), gives you the following rights:
- Right to know — request the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we share it.
- Right to delete — request deletion of personal information we collected from you, subject to legal exceptions.
- Right to correct — request correction of inaccurate personal information.
- Right to opt out of sale/sharing — opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising.
- Right to limit use of sensitive personal information — we do not use sensitive personal information for purposes beyond those permitted by law.
- Right to non-discrimination — we will not discriminate against you for exercising these rights.
To exercise the right to know, delete, or correct: email us at info@findbids.us with the subject line "California Privacy Request." We will verify your identity before responding, typically by confirming control of the email associated with your request or account.
To opt out of sale/sharing for advertising: use the "Opt out" option in our cookie banner, enable a Global Privacy Control (GPC) signal in your browser (which we honor as a valid opt-out), or email us at info@findbids.us.
Authorized agents. You may designate an authorized agent to make a request on your behalf. We may require proof of the agent's authority and verification of your identity.
Categories collected. In the preceding 12 months we have collected the following categories of personal information: identifiers (e.g., name, email, IP address); customer records (e.g., company, billing contact); commercial information (e.g., subscriptions, saved bids); internet/network activity (e.g., usage data, cookies); and inferences drawn for matching and marketing. We disclose these categories to the service providers and partners described in Section 5.
9. Other state privacy rights
Residents of other U.S. states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of targeted advertising. You may exercise these rights using the contact details in Section 14.
10. CalOPPA "Do Not Track"
We honor recognized Global Privacy Control (GPC) signals as an opt-out of sale/sharing. Because there is no consistent industry standard for other "Do Not Track" browser signals, we do not respond to them separately.
11. Children's privacy
The Website and Service are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
12. International users
We operate in the United States. If you access our products from outside the U.S., you understand your information will be processed in the U.S., where data protection laws may differ from those in your jurisdiction.
13. Changes to this Policy
We may update this Policy from time to time. We will post the revised version with a new effective date and, where appropriate, provide additional notice. Your continued use of the Website or Service after changes take effect constitutes acceptance.
14. Contact us
Astro Smart Tech LLC (SafeLab)
200 Spectrum Center Drive, Ste 300
Irvine, CA 92618
Email: info@findbids.us