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Legal

Refund and Return Policy

Operated by Astro Smart Tech LLC, doing business as FindBids.

Effective July 2, 2026 · Last updated July 2, 2026

Astro Smart Tech LLC, doing business as FindBids

Effective Date: July 2, 2026
Last Updated: July 2, 2026

1. Purpose and Application of This Policy

The present Refund and Return Policy governs all payments made to Astro Smart Tech LLC, operating under the trade name FindBids ("FindBids," "we," "us," or "our"), in connection with subscriptions to and use of the FindBids platform available at https://findbids.us and https://app.findbids.us (the "Services"). The document supplements the no-refund provisions contained in our Terms and Conditions, and where a question of interpretation arises between the two, the two instruments are to be read as complementary rather than contradictory.

FindBids furnishes its Services exclusively to businesses, contractors, and government contracting consultants. Every payment is therefore made in a commercial capacity, and the framework set out below reflects the character of the Services as a continuously delivered, digitally consumed subscription rather than a tangible good capable of return.

2. Governing Principle: All Payments Are Final

FindBids operates on a strict no-refund basis. Except in the two narrow circumstances identified in Section 5, all fees paid to us are non-refundable, are earned upon receipt, and are not subject to refund, credit, proration, or set-off. By enrolling in a subscription, purchasing Credits, adding seats, or otherwise submitting payment, you expressly acknowledge and accept that no right to a refund arises from dissatisfaction, non-use, a change in business circumstances, a decision to cancel, or a downgrade of your subscription tier.

The rationale for the policy rests upon the nature of what is delivered. Access to continuously refreshed procurement data, computational matching, automated document retrieval, and artificial-intelligence processing entails costs that we incur immediately and irretrievably upon activation of your access. Value is furnished on a continuing basis throughout each billing period rather than upon a single discrete deliverable, and the finality of charges follows from that structure.

3. The Free Trial as Your Evaluation Period

A three-day free trial precedes any paid subscription for eligible new subscribers, and its function is to afford a genuine, cost-free opportunity to assess whether the Services meet your requirements before any payment obligation takes effect. Should you determine, during the trial, that the Services are unsuitable, cancellation before the trial concludes prevents the first charge from being applied. The trial thereby operates as the deliberate substitute for a post-payment refund, and your decision to permit the trial to convert into a paid period constitutes an informed election to be charged in accordance with this Policy.

4. Charges Covered by This Policy

The no-refund rule applies to the full range of amounts payable in respect of the Services, without distinction as to label or tier. Covered charges include the following:

  • Recurring Subscription Fees: Monthly charges for access to any subscription tier, whether billed at the standard rate or at a promotional rate.
  • Credit Purchases: Amounts paid for the Credits that meter artificial-intelligence actions such as messaging and drafting, whether or not the Credits have been consumed.
  • Seat and Scaling Fees: Charges attributable to additional seats, team members, or client-based scaling within a workspace.
  • One-Time and Supplemental Charges: Any non-recurring fee associated with the Services, including charges for optional features where offered.

5. Limited Exceptions and Eligibility Criteria

The strict rule stated above admits of only two exceptions, and eligibility for consideration under either is confined to the circumstances described.

  • Verified Billing Errors: A refund or corrective adjustment may be issued where a genuine billing error has occurred, such as a duplicate charge for the same billing period, a charge applied after a timely and effective cancellation, or a technical malfunction attributable to us or to our payment processor that results in an incorrect amount being debited. Eligibility requires that the error be verifiable in our transaction records.
  • Refunds Mandated by Law: A refund will be provided where, and only to the extent that, a non-waivable provision of applicable law requires it notwithstanding an agreed no-refund term. Nothing in this Policy purports to exclude a remedy that cannot lawfully be excluded.

No circumstance other than the two set out in this Section gives rise to eligibility for a refund.

6. Procedure and Timelines for a Limited-Exception Request

A subscriber who believes that a charge falls within one of the exceptions in Section 5 must observe the following procedure, which is designed to permit prompt verification and resolution.

  • Submission: Direct a written request to info@findbids.us within thirty days of the charge in question, stating the account identifier, the date and amount of the charge, and a concise description of the claimed error or legal basis.
  • Supporting Information: Provide any documentation reasonably necessary to substantiate the request, including transaction references, so that the matter may be assessed against our records.
  • Our Review: We will acknowledge the request and complete our review within a reasonable period, ordinarily not exceeding ten business days from receipt of sufficient information, and we will communicate the outcome in writing.
  • Method and Timing of an Approved Refund: Where a refund is approved, it will be issued to the original payment method through our payment processor, Stripe, and the time for the funds to appear is governed by the processor and the issuing institution, typically within five to ten business days of authorization.

7. Non-Refundable Circumstances

To remove ambiguity, and without limiting Section 2, the following do not qualify for a refund under any circumstance other than the exceptions in Section 5:

  • Unused Access or Credits: Failure to use the Services, or to consume purchased Credits, during a paid period does not entitle you to a refund of the corresponding fees.
  • Mid-Period Cancellation: Cancellation during an active billing period halts future renewals but does not generate a refund of amounts already paid for the current or any prior period.
  • Downgrades: Electing a lower tier does not produce a refund or credit for the difference attributable to the remainder of the then-current period.
  • Dissatisfaction with Outcomes: Because we make no guarantee of contract award, bid accuracy, portal coverage, or the suitability of any artificial-intelligence output, dissatisfaction with results does not constitute a basis for a refund.
  • Third-Party Portal Issues: Circumstances arising from the conduct, availability, or requirements of the public procurement portals from which data is sourced fall outside our control and do not give rise to a refund.

8. Relationship Between Cancellation and Refund

Cancellation and refund are distinct concepts under this Policy, and the availability of the former does not imply the availability of the latter. You may cancel at any time through the cancellation mechanism within your account at https://app.findbids.us, offered through the same medium used to enroll, and cancellation stops the subscription from renewing at the close of the current period. Access to paid features continues until the end of the period already paid for, after which access is deactivated or limited. At no point does cancellation, by itself, entitle you to the return of fees already paid.

9. Automatic Renewal and How to Avoid an Unwanted Charge

Each subscription renews automatically at the then-current rate unless canceled before the renewal date. Because the no-refund rule applies to renewal charges in the same manner as to initial charges, the effective means of avoiding an unwanted renewal is timely cancellation in advance of the renewal date. We provide advance notice of material changes to pricing or terms, affording you the opportunity to cancel before any changed amount takes effect. Although the California Automatic Renewal Law, California Business and Professions Code § 17600 et seq., is directed to consumer transactions and does not by its terms govern the commercial subscriptions offered here, we furnish clear renewal disclosures and an accessible cancellation facility as a matter of practice.

10. Payment Disputes and Chargebacks

Should you identify a charge that you believe to be erroneous, we ask that you contact us first, in accordance with Section 6, so that the matter may be examined and resolved directly, which is ordinarily the most expeditious course. Initiation of a chargeback or payment dispute with your card issuer in respect of a charge validly incurred under agreed terms, and in the absence of a qualifying exception, constitutes a breach of our Terms and Conditions. In such an event, we reserve the right to submit evidence of your acceptance of these terms and of the Services rendered, to suspend or terminate the affected account, and to recover amounts wrongfully charged back, together with any associated fees. Nothing in this Section restricts a right that you may hold under mandatory law or under the operating rules of the applicable payment network.

11. Inapplicability of Consumer-Warranty and Withdrawal Frameworks

Because the Services are acquired for business purposes and not by a consumer, statutory regimes premised upon a natural-person purchaser do not apply to your transaction. The federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq., which governs written warranties on consumer products, is inapplicable, as is the Song-Beverly Consumer Warranty Act, California Civil Code § 1790 et seq. Likewise, the fourteen-day right of withdrawal conferred on consumers by the European Union Consumer Rights Directive, Directive 2011/83/EU, does not extend to business-to-business contracts and confers no cancellation-for-refund entitlement upon subscribers to the Services. The absence of these consumer remedies reflects the commercial character of the engagement and is accounted for in the pricing of the Services.

12. Discretionary Accommodations

Any goodwill gesture, courtesy credit, or exceptional accommodation that we may elect to extend in a particular case is granted at our sole discretion, is limited to the specific instance, does not modify this Policy, and establishes neither a precedent nor a course of dealing obliging us to act similarly on any future occasion.

13. Amendments to This Policy

We may revise this Refund and Return Policy from time to time to reflect changes in the Services, in our commercial practices, or in applicable law. When a revision is made, the "Last Updated" date will be amended, and the version in effect at the time a charge is incurred governs that charge. Continued use of the Services following the effective date of a revision constitutes acceptance of the amended Policy.

14. Contact Information

Questions regarding this Refund and Return Policy, or requests submitted under Section 6, may be directed to Astro Smart Tech LLC, doing business as FindBids, at info@findbids.us. General assistance is available through the support channel within the member portal at https://app.findbids.us.